Job Responsibilities

• Collaborate with the Accounting team to reconcile sales revenue of Digital Goods and proceed partner payments in accordance with established procedures.
• Investigate transaction discrepancies, verify error cases, and coordinate with the technical team to recall accurate data and create requests to fix identified issues.
• Handle ticket cancellation and refund requests from the Customer Service team, either directly or through partners, ensuring timely and accurate resolutions.
• Monitor and ensure the proper implementation of processes, procedures, and policies to maintain service quality and operational efficiency.
• Optimize current SOPs and establish new ones to enhance processes and address operational needs effectively.
• Support communication with internal and external stakeholders to document issues, proposed solutions, and process improvements.
• Perform other tasks assigned by the line manager to support departmental and business objectives.

Qualifications

• At least 1 year experience in Business Operation, Marketing Operation or Accounting
• Degree in related business field
• Experience in the Insurance/Startup/OTA Flight is a plus.

Skills

• Detail-oriented, meticulous, and patient in handling tasks to ensure accuracy and consistency.
• A fast learner with a can-do attitude in a fast-paced environment.
• Bring a positive attitude to any kind of conversation.
• Competent in planning, operational, and problem-solving skills.
• Strong teamwork and high collaboration with all departments, maintaining a clear focus on objectives.